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Service

Create Loyal Customers

Empower your staff to use Dynamics 365 to deliver exceptional service to your customers, making it easy to convert them into advocates sharing their satisfaction with friends and colleagues.

EARN LOYALTY

Provide more effective personalised service - helping build stronger relationships with clients and customers.

EMPOWER AGENTS

Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.

STAY AGILE

Adjust quickly to changing business requirements through actionable insights that anticipate the rapidly evolving needs of customers.

Key Capabilities

Dynamics 365 allows you to better satisfy and expand your customer base.

OMNI-CHANNEL ENGAGEMENT

Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalised and consistent service with minimal customer effort.

SELF-SERVICE & COMMUNITIES

Empower the increasing majority who prefer to find answers on their own through self-service and community options. Provide branded self-service options that deliver consistent, up-to-date answers and personalised information, and a community experience to connect with peers and subject matter experts.

AGENT ENABLEMENT

Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support. A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalised, effective standard of service.

UNIFIED KNOWLEDGE

Equip customers and frontline staff with a definitive single source of truth through unified knowledge. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base through rich analytics.

SERVICE INTELLIGENCE

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualisation capabilities. Empower employees at every level of the organisation to have a positive and meaningful impact on business outcomes.

Join The Cloud

Want to know more about the cloud? We can advise you on what to migrate to the cloud and how.

Find Out More

Find out how the experts at RENSky Tech can help your business