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MB-240: Microsoft Dynamics 365 Field Service

Here are resources for implementing solutions that manage resources that complete the field service lifecycle.

You will learn the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. You will learn the ins and outs of the configuration and deployment of the Field Service application in conjunction with the core customer service application.

It is recommend you have a prior knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Implementing Microsoft Dynamics 365 Field Service

Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.

Universal Resource Scheduling in D365 for Field Service

Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 for Customer Engagement solution that allows organizations from different industries with different scenarios.