Discover the benefits to your organization when you use the Microsoft connected field service. View: Connected Field Service ...
Read MoreDiscover the benefits to your organization when you use the Microsoft connected field service. View: Connected Field Service ...
Read MoreEnabling Always On service empowers agents and operations to provide an efficient personalized response across channels. This video highlights the many benefits your organization and customers will enjoy when you use powerful tools from Microsoft....
Read MoreRemote Assist empowers technicians to collaborate more efficiently by working together from different locations with Dynamics 365. This infographic highlights the many benefits to employee productivity and customer satisfaction. View: Remote Assist ...
Read MoreRecently TruGreen, America's largest lawn care company, embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. In this video, company CIO Ayman Taha talks about teaming up with Microsoft to develop a new AI-enabled virtual agent bot and augment its customer self-service mobile app with AI driven image recognition....
Read MoreSince the COVID-19 crisis hit, one of the Australian Red Cross' important tasks has been maintaining contact with vulnerable self-isolators. With an archaic, error-prone client case system, they turned to Microsoft partner Velrada to develop a system to efficiently connect volunteers to essential tasks. Read more about how Dynamics 365 streamlined communication to deliver psychological first aid to those in need. Read More...
Read MoreIn 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer's needs. Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster....
Read MoreThe evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Read More...
Read MoreCustomers' expectations for the service your organization delivers is evolving as rapidly as the technology to deliver it. This infographic highlights some of the key standards Microsoft can help you achieve. View: Customer Service Trends...
Read MoreDesign a better, more positive customer experience and build customer engagement by leveraging intelligent chatbot technology when you enable Always On service. Read this blog post to learn how Dynamics 365 Virtual Agent for Customer Service offers best in class Microsoft AI-enabled chatbot and analytics technology for one, easy to implement customer service solution. Read More...
Read MoreChatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices...
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