Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices...
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This video showcases how Microsoft Dynamics 365 streamlines the process to delivering a complete and fulfilling customer service interaction with fast, personalized, intelligent support....
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Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate in order to deliver exceptional customer service....
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With six breweries and 1500 pubs, Marston's needed help to learn as much as possible about their customers' evolving tastes. In this video, the company's heads of technology development and marketing talk about the benefits of the Microsoft suite of intelligent apps that communicate with one another to get the most out of collected data....
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