MD & Power Platform II [ENT]

Discover the benefits to your organization when you use the Microsoft connected field service. View: Connected Field Service ...

Enabling Always On service empowers agents and operations to provide an efficient personalized response across channels. This video highlights the many benefits your organization and customers will enjoy when you use powerful tools from Microsoft....

Remote Assist empowers technicians to collaborate more efficiently by working together from different locations with Dynamics 365. This infographic highlights the many benefits to employee productivity and customer satisfaction. View: Remote Assist ...

Recently TruGreen, America's largest lawn care company, embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. In this video, company CIO Ayman Taha talks about teaming up with Microsoft to develop a new AI-enabled virtual agent bot and augment its customer self-service mobile app with AI driven image recognition....

In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer's needs. Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster....

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Read More...

Customers' expectations for the service your organization delivers is evolving as rapidly as the technology to deliver it. This infographic highlights some of the key standards Microsoft can help you achieve. View: Customer Service Trends...

Design a better, more positive customer experience and build customer engagement by leveraging intelligent chatbot technology when you enable Always On service. Read this blog post to learn how Dynamics 365 Virtual Agent for Customer Service offers best in class Microsoft AI-enabled chatbot and analytics technology for one, easy to implement customer service solution. Read More...

Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices...