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If customers are the lifeblood of business, then customer relationship management (CRM) is the daily checkup to ensure that the heart is still pumping steadily and that the entire body is in good health. Metaphors aside, CRM describes the processes, tools, and activities that companies employ to understand their customers and respond rapidly to their ever-changing needs and preferences. Given the importance and widespread use...

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When it comes to choosing a customer relationship management (CRM) system for your business, your options have never been more abundant. Established vendors are releasing new features and functionality at an impressive pace, while new vendors are entering the market just as quickly. Solutions range from systems designed for large enterprises and SMBs to decentralized mobile workforces, and everything in between. All of this choice is...

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As more and more companies migrate to the cloud, and businesses start to evaluate IoT solutions, there are a few scenarios that can help them jumpstart their connected devices strategy. BI, remote monitoring, centralized command, and control to name a few are some scenarios you can use to jumpstart your strategy. At RENSkyTech, we have years of experience helping businesses just like yours to adopt,...

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Travel Counsellors Ltd. is an independent travel company headquartered in Manchester, England with more than 1,800 travel counselors operating in seven countries around the world. One of the company's most important strategies for growth is to recruit more travel counselors globally—but to maximize this strategy, the company needed to move from on-premises Microsoft Dynamics to cloud-based Dynamics 365, an implementation spearheaded by Microsoft partner Alithya....

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