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Blogs

So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows them on a general level to better manage their budgets, protect their taxpayers' data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork. But what about the people who use these digital collaboration...

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Medical researchers have one of the most critical jobs in the world. It's imperative, therefore, that every second of their workday is dedicated to discovering new ways to improve human health. Likewise, enabling researchers to effortlessly share their work with colleagues around the world can make a huge the difference. Watch this video to learn how Health Research Institute (HRI) is using Microsoft Teams to enable...

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Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you. In theory, this is what customer services is for. But your customer services teams are only...

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Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens. This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk...

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It's no secret that when implemented with the right vision and control mechanisms, remote collaboration provides outstanding benefits for both employees and organizations. Workers enjoy greater flexibility plus the satisfaction of better work-life balance, while organizations obtain unparalleled scalability and increased efficiency across projects. In this article, we'll put you in the shoes of a passionate work-from-home advocate to discover the main reasons why this benefit...

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Not so long ago, it was believed that for teams to be productive, they required long hours confined in a physical office space with constant face-to-face interaction. To be fair, given the primitive state of digital collaboration tools at the time—which was pretty much limited to emails—there wasn't really a solid alternative to this scheme, so companies worked with what they had. Today, digitalization has made...

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