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Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you. In theory, this is what customer services is for. But your customer services teams are only...

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Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens. This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk...

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It's no secret that when implemented with the right vision and control mechanisms, remote collaboration provides outstanding benefits for both employees and organizations. Workers enjoy greater flexibility plus the satisfaction of better work-life balance, while organizations obtain unparalleled scalability and increased efficiency across projects. In this article, we'll put you in the shoes of a passionate work-from-home advocate to discover the main reasons why this benefit...

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Not so long ago, it was believed that for teams to be productive, they required long hours confined in a physical office space with constant face-to-face interaction. To be fair, given the primitive state of digital collaboration tools at the time—which was pretty much limited to emails—there wasn't really a solid alternative to this scheme, so companies worked with what they had. Today, digitalization has made...

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Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Education was no exception. In this video, you'll learn how the department has succeeded in harnessing digital transformation with Microsoft Unified...

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What do customers really want out of their online interactions with your company? Answering this question correctly can mean the difference between increasing revenue and joining the group of businesses that, combined, lose upwards of $1.6 trillion each year by not living up to consumer expectations. Truth be told, there is no single correct answer to this question, and yours will ultimately depend on your product,...

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