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Blogs

Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to...

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Calderdale and Huddersfield NHS Foundation Trust in the United Kingdom has made it easier for patients to see consultants and for consultants to provide timely and personalized services in patients' homes. Using Microsoft Teams and Microsoft Bookings, clinicians at the trust can book virtual visits and consultations quickly, move them flexibly, and host them online so patients don't have to travel long distances. The trust...

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Team messenger apps are a great addition to the workplace, especially in today's environment where working from home and flexible work schedules are the norm. However, it's easy to forget that just like unbulleted emails and leaving used Tupperware in the company fridge, there are some behaviors that are frowned upon when using office communication tools. In this article, you'll review 5 basic rules that professionals...

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Organizations don't make the jump to digital collaborations overnight. It takes months—or even years, depending on their size—of careful planning and strategy to come up with a transition plan that doesn't compromise operations while everybody gets onboarded. It's our job, then, to guide our clients and partners as to the best way they can make their digital plans happen. Of course, this isn't always easy—some organizations...

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Long gone are the days when the bulk of office communication was made via lengthy, often incomprehensible email threads. Also going extinct—thankfully— are the colossal company-wide emails that were often responded to by recipients using the "reply all" button. Today's corporate communication is evolving—not to the Orwellian, drone-like future portrayed in the movies, but toward a more multimedia-focused and casual approach. Nowadays, boring project management software...

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