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NQ Cranes has been growing steadily as a family business for over 40 years but saw room for improvement. Microsoft Dynamics 365 Business Central helps NQ Cranes push the boundaries of technology by bringing visibility to administration, technicians, and management. As a result, this thriving manufacturer became increasingly mobile and efficient....

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Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices...

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